# Navi

> Navi is an AI-powered Customer Experience (CX) knowledge platform built specifically for Africa. It provides CX practitioners, consultants, service designers, academics, and public sector leaders with evidence-based answers drawn from a curated, multi-layer Knowledge Hub. Navi is built by CIOS Technology AG in partnership with the Africa CX Leaders Forum.

Navi is available at [https://navi.africa](https://navi.africa).

## What Navi Does

Navi is a conversational AI companion that answers Customer Experience questions using a structured, peer-reviewed Knowledge Hub — not general internet search. Users ask questions in natural language and receive answers grounded in verified research, frameworks, case studies, and practitioner insights from across the African continent.

Key capabilities include:

- Evidence-based CX guidance covering theory, measurement, industry context, interventions, and governance
- Africa-specific intelligence across banking, telecoms, retail, insurance, public services, and tourism
- Generation of practical work outputs: CX assessments, VoC summaries, customer insight briefings, surveys, frameworks, and executive reports
- Strict epistemic guardrails — Navi never speculates, fills gaps, or presents opinions as facts; if the evidence is not in the Knowledge Hub, it says so

## The Knowledge Hub

Navi's answers are powered by a six-layer Knowledge Hub:

1. **Canonical CX Theory** — Defines what CX is, how value is created, and how service systems work
2. **Measurement & Causal Modeling** — Validated scales, causal inference, and customer lifetime value models
3. **Industry Calibration** — Sector-specific realities with deep African coverage and curated use cases
4. **Cultural & Institutional Context** — Trust, governance, and cultural expectations across African countries
5. **Intervention & Change** — Service redesign, change management, and complaint handling playbooks
6. **Governance & Learning** — Protects the system from drift and ensures ongoing quality and credibility

Every time Navi reasons through a problem, it produces structured insights that feed back into the Knowledge Hub. Combined with ongoing curator contributions, the system deepens over time.

## Who Navi Is For

- CX Leaders and Practitioners in African enterprises
- Service Designers working across diverse African markets
- CX Consultants and Advisors seeking Africa-specific evidence
- Public Sector Leaders transforming citizen experience
- Academics and Students conducting CX research grounded in African practice
- Members of CX associations and the Africa CX Leaders Forum commissions

## Curator Programme

Navi's Knowledge Hub is grown by trusted Curators — CX leaders, service designers, consultants, academics, and public sector leaders who contribute use cases, best practices, research, and field experience from African CX practice. Contributions are reviewed before acceptance. Contact: navi@africacxleaders.org

## How Navi Relates to CIOS

Navi and CIOS are two products built on the same cognitive AI core by CIOS Technology AG:

- **Navi** focuses on community knowledge, individual learning, and standardisation of CX practice across Africa. It is built for the Africa CX Leaders Forum and its community.
- **CIOS** is an operating system for organisations — handling trusted organisational data, prioritisation, execution, ownership, and measurable business outcomes.

Navi is where many professionals start; CIOS is where organisations scale.

## Key Facts

- Website: https://navi.africa
- Built by: CIOS Technology AG (https://cios.app)
- Partner: Africa CX Leaders Forum (https://africacxleaders.org)
- Contact: navi@africacxleaders.org
- Status: Early access (sign up at https://navi.africa)

## Pages

- [Home](https://navi.africa): Main landing page with product overview, features, and early access signup
- [Privacy Policy](https://navi.africa/privacy-policy.html): Privacy policy
- [Terms of Use](https://navi.africa/terms-of-use.html): Terms of use