Navi, your CX companion.
Navi brings Africa-relevant Customer Experience knowledge into one trusted place—connecting what’s currently spread across organisations, projects, communities, and individual practice, and making it easy to access, compare, and apply.
Powered by CIOS Technology, it’s a central conversational platform where practitioners can find verified context, learn from what’s worked locally, and turn shared CX learnings into clearer decisions and faster execution.
Navi brings Africa-relevant Customer Experience knowledge into one trusted place—connecting what’s currently spread across organisations, projects, communities, and individual practice, and making it easy to access, compare, and apply.
Powered by CIOS Technology, it’s a central conversational platform where practitioners can find verified context, learn from what’s worked locally, and turn shared CX learnings into clearer decisions and faster execution.
Navi, your CX companion.
Navi brings Africa-relevant Customer Experience knowledge into one trusted place—connecting what’s currently spread across organisations, projects, communities, and individual practice, and making it easy to access, compare, and apply.
Powered by CIOS Technology, it’s a central conversational platform where practitioners can find verified context, learn from what’s worked locally, and turn shared CX learnings into clearer decisions and faster execution.
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Building Africa’s CX Future
Customer Experience in Africa operates within a diverse and fast-evolving landscape.
Organisations and institutions benefit from access to CX intelligence that speaks directly to their context.
The CX Knowledge Base for Africa helps to:
Centralise CX knowledge across countries and sectors
Support informed CX decision-making
Encourage shared learning across the continent
Strengthen CX maturity through collective insight
Building Africa’s CX Future
Customer Experience in Africa operates within a diverse and fast-evolving landscape.
Organisations and institutions benefit from access to CX intelligence that speaks directly to their context.
The CX Knowledge Base for Africa helps to:
Centralise CX knowledge across countries and sectors
Support informed CX decision-making
Encourage shared learning across the continent
Strengthen CX maturity through collective insight
What you'll find inside
Africa-relevant CX knowledge
Examples drawn from real organizations and institutions operating across Africa.
Shared Learning from Leaders
Contributions curated by practitioners actively shaping CX across the continent.
Playbooks
& Frameworks
Step-by-step approaches for common CX challenges, from diagnosis to execution.
A Trusted Source of Truth
A reliable reference point for CX strategy and execution within Africa’s context.
Curated by Leaders,
grounded in Experience
The CX Knowledge Base for Africa is curated by CX leaders and practitioners from across the continent.
Every contribution is selected for relevance, credibility, and practical value, ensuring the knowledge remains trustworthy and applicable.
We're looking for:
CX Leaders
Heads of Experience
Service Design and Transformation Professionals
CX Consultants and Advisors
Academics and Students
Public Sector and Citizen Experience Leaders
…anyone looking to shape CX in Africa.
Become a curator
Curated by Leaders,
grounded in Experience
The CX Knowledge Base for Africa is curated by CX leaders and practitioners from across the continent.
Every contribution is selected for relevance, credibility, and practical value, ensuring the knowledge remains trustworthy and applicable.
We're looking for:
CX Leaders
Heads of Experience
Service Design and Transformation Professionals
CX Consultants and Advisors
Academics and Students
Public Sector and Citizen Experience Leaders
…anyone looking to shape CX in Africa.
Become a curator