Version 1.0
Last updated: 19 February 2026
Data Controller: CIOS Technology AG, Schindellegi, Switzerland
Contact: privacy@cios.app

1. Scope

This Privacy Policy describes how CIOS Technology AG (“CIOS”) processes personal data in connection with Navi (CX companion knowledge base for Africa), powered by CIOS technology.

2. Data Controller

Data Controller: CIOS Technology AG, Schindellegi, Switzerland
Contact: privacy@cios.app

3. Purposes and Legal Bases

CIOS processes personal data for authentication, service operation, security, abuse prevention, and platform improvement, based on contractual necessity and legitimate interest.

4. External Infrastructure and Service Providers

Navi relies on external infrastructure and service providers to operate, maintain, secure, and improve the platform.

Such services may include cloud computing, data storage, security, monitoring, analytics, and processing services.

User data may be processed by such providers solely for the purpose of providing and operating Navi.

CIOS ensures appropriate contractual and technical safeguards in accordance with Swiss data-protection principles.

Processing may take place outside Switzerland.

5. Data Subject Rights

Users may exercise data-protection rights by contacting privacy@cios.app.

6. Cookies

Navi uses essential cookies required for platform operation and security.

Optional cookies require explicit consent and can be managed at any time.