Yakozwe hamwe n'Igenamigambi y'Ubayobozi ba CX ba Afurika

Inzira y'igenamigambi gya CX igenewe Afurika.

Ubwikiriho bwa CX bwakwiriye Afurika. Poze ibibazo bibigambi neza, ibipimo, cyangwa icyo gikora akarere kose — kandi wabona ubwiyunge bushingiye kuri nyungu mugihe cya iminota stili kuva sa ikaranuka.

Someka ubwikiriho bwambere Tukura nkoramuhuzabikorezi
HagazaMaka
Ibyavuga Navi

Nk'uko umuhanga wa CX akurikira ariko wemwe igihe cyose.

Navi iyo kuhamagara igenamigambi gya CX igenewe Afurika, imikorere n'imikorere yiza kuva igihe cyose kwigerwaho ry'ubwiyunge ku bubanzi. Ari ubwikiriho bwa AI bwigenamigambi bubashira igenamigambi gishingirira KH ihigirije imikorere myinshi.

Habulezi kumasaha akubiyibwa guchakatika inzira cyangwa gukorera igenamigambi kuva ku nzira, ubazo ibibazo kandi wabona ubwiyunge bushingiye — bwafashirwe n'ibyiburabura, siibyo byose.

Yubakiye na CIOS Technology AG (Ubusuwisi) murwego rw'ikanama rya Africa CX Leaders Forum, rukira rwagenzi ba CX uva mu nchi 30+ z'Afurika.

Iyiyuwezwe n'echnologie ya CIOS
Ubuhanga Bwubukunzi Bushingiyeho
Gucibika ibibazo byacyacyugutuye bya CX mu bukunzi bwakoreshejwe — guhuza nzira z'igenamigambi, ubwoko, n'ibyiburabura mbere y'igusubire.
Guhuza intego iva mu nzira nyinshi
Guhuza ubwiyunge buvuye mu bushakashatsi bw'abashitibandabikorezi, ibinyamugani, n'amakuru y'inzira mu gushyingura rimwe.
Amakuru ya Knowledge Hub—rwahigirije
Buri gisubire cikira mu Amasanduku 6 ya KH. Niba ibyiburabura ntabyo, Navi ivuga nko — atarekura, biracyari.
Gusoma gukomeza
Inzira buri gihe Navi yabakira ibibazo, ifata ubwiyunge bwakekebwe irikajya mu Igenamigambi. Hamwe n'inyungu zirindo zo kubakurura, sisitemu ishimba ihabwa.
Reba Navi mu bikorwa

Ubwikiriho bwayigazi bwakozwe kwa bagenzi ba CX

Kuva ku bushakashatsi bwakoreshejwe kugeza mu bwiyunge bwvimba — Navi ikugura aho uhari kandi yiringira inzira yako.

hub.navi.africa
Ikiganiro kirekire
Imurika ibyambire bya CX ku Maraco
NPS ibibipimo — Afurika
Inyungu z'ibigizacheza byihuta
Ikaramu cy'inzira: telefone
Ibiwujwe
Imikorere y'ubwiyunge bwa CX
Ibikoresho by'ijwi ry'abagenzi
Inyuma z'uburyo mu nchi z'Afurika
Nigute nta mparaniyayo ibyambire bya CX ku masoko ya Maraco?
Navi
Isi yacyambire bya CX ku Maraco ikozwe n'ubwato bw'ubwikiriho, abimuka b'ubwato n'ubwiyunge bu nkongoro z'inyungu zagenzi. Mushingidaho igenamigambi, nanye ibiregi byinshi:

1. Ubwikiriho bw'indimi ikigira n'ibyo — Abagenzi ku Maraco bihinduka hagati ya Darija, Ifaranga, n'Arabiya. Guha ubwikiriho bwizamita mu ndimi nyinshi bushyura ubwiyunge mugihe gikira 34%.

2. Inzira z'ibigizacheza mbere mu gitabo — Hamwe na 72% y'ubwikiriho bw'ubwikiriho bubangiririra mu gitabo, kugoreka inzira z'ubujyanama kwa skirini nto kugira ingenzi...
hub.navi.africa
Kiganire na Navi
Ubujyanama bwa CX bwamuriryako kwa Afurika, buvuye mu bushakashatsi bwakamenye, igenamigambi, ibyambire byo mu muco n'ibyasemezwa.
Poze Navi ibibazo...
iyiyuwezwe n'CIOS   |   ikururwa n'abayobozi ba CX

Guca kugera muburyo

✕
Ndi icyo Navi ari

Igenamigambi gya CX ga Afurika gikwiye igiceri kimwe cyikinini.

Igenamigambi gya CX ga Afurika girashyigikiranwa, givuye ku bagenzi, inzira n'ubushakashatsi bw'Igenamigambi y'Ubayobozi ba CX ba Afurika n'amasanduku yayo 8 y'inzira y'ikintu. Amakuru yabushakashatsi, igenamigambi, ibinyamugani, iby'ubujyanama n'ibigega bivugwa kugira nkibugomberamubwiyunge bwa CX. Ariko igenamigambi ryakwiyanze — ryaraye ku byapapuro, ikiganiro, n'ibinzira bitavuranye — ikintu cyakora mu bintu byijambo kwa bagenzi baroho cyubwiyunge kandi kubikorera.

01

Igenamigambi gikurur imbere

Igisubire cyaNavi gikubyizeho gicira igenamigambi ry'ubugabo — sisitemu y'inzira nyinshi y'ubushakashatsi bwagenzi bakazi, amakuru y'inzira kandi ibyiburabura bya CX bivugwa. Irashobora guciranya mu nzira z'ibigomberamubwiko kugira nkibigomberamubwiyunge, ariko inzira yose yironde icira mu Igenamigambi mbere y'igisubire.

02

Ubwiyunge bwambere bw'Afurika

Igenamigambi ya Navi ryegura ubwiyunge bushingiye ku masoko mu mabanki, telefone, ubucuruzi, inyubwoko, ubwikiriho bw'umuntu n'ubwikiriho bwerekeza — byakoreshejwe nk'icyo CX gikorera mu masoko y'Afurika, sibyakozwe mu ibihe bya Yambere. Menya ibyinshi cubyavuga CX ku Afurika →

03

Imigereko y'agateganyo

Navi itacyakoka, itagushyingura kuri udateganyo, cyangwa itavuga ibigize nk'amakuramu. Buri gisubire gihigirije ku ibyiburabura bivugwa. Niba ibyiburabura ntabyo, Navi ivuga nko kandi ifungika. Nta mahoro. Nta bukunzi bwa mwanya.

Ikintu kireme

Poze ibibazo. Kora ikintu.

Navi ikugufasha mu mahoro abiri: gusubira ibibazo bya CX mu hubako-ibyiburabura, kandi kukorera inyungu z'ubujyanama ihamagajaga igusaba igihe cya mugihe.

🔬

Ibigambi bya CX n'igenamigambi & igenamigambi

Menya icyo umuhanda wa CX ari mu mugihe, nigute agaciro gakozwa, nigute sisitemu y'ubwikiriho ikora, kandi nigute CX icifasha ku mahoro yubwiyunge — kugira nkobwiye na mugihe cyizamita.

📏

Ibipimo & ibyiburabura

Menya icyo kigomberamubipimo, nigute kibipimo neza, kandi nigute guhuza ibisubizo hamwe n'amahoro — ikugufasha kuzirikana icyo cyambire kandi gukorera ibyemezo bya CX bivugwa kuri ibyiburabura igikomeza.

🌍

Ubwiyunge bwerekeza & ibigomberamubwiko

Koresheja ubwiyunge bwa CX bushingiye ku nzira zako n'ubwiyunge bwerekeza, hamwe nubwiyunge bushingiye ku masoko nk'ibigambi, telefone, ubucuruzi, inyubwoko, ubwikiriho bw'umuntu, kandi ubwikiriho bwerekeza ku masoko y'Afurika.

🔧

Imikorere n'ihinduke

Gezerana kuva ku bwiyunge kugeza mu mikorere, utugere akantu kayo kigira nkubwiyunge — kuva mu gushyingura ubujyanama kugeza mu bukunzi bwubwikiriho n'gushinzira — igusigira ibikorwa bya CX byazirikana ibisubizo.

📊

Amakuru & inzira

Kora ibinyamugani bivugwa, ibinyamugani bishinzirwa ubwiyunge, kugira nk'ibipimo bya CX, ibinyamugani bya VoC, ibinyamugani by'ubwiyunge n'amakuru, kandi amakuru yabayobozi arashema nk'ushyigikiranwa.

📋

Ibipimo & igenamigambi

Kubika ibipimo bivugwa kandi gushyingura igenamigambi gikutegurika — kuva mu karamu yubwiyunge kugeza mu sisitemu z'ubwiyunge — igutugera gushinzira ubwiyunge kandi kuhuza hamwe n'imikorere yiza ku Afurika.

Igenamigambi

Amasanduku atandatu yubuhanga bwubukunzi.

Siribuku ry'igenamigambi gisaranga bya CX. Sisitemu y'inzira nyinshi yubuhanga isengurera Navi gutegeeza neza ibigambi bya Customer Experience.

Amasanduku 1

Igenamigambi gya CX gyandure

Gutegeeza icyo CX ari, nigute agaciro gakozwa, nigute sisitemu y'ubwikiriho ikora.

Amasanduku 2

Ibipimo & Ubwiyunge bw'icyo gikora

Ibipimo bivugwa, ubwiyunge bw'icyo gikora, ibinyamugani bya genzi yigenamigambi.

Amasanduku 3

Ubwiyunge bwerekeza

Ubwiyunge bw'ubwiyunge hamwe n'ubwiyunge bushingiye ku Afurika n'ibinyamugani bivugwa.

Amasanduku 4

Ubwiyunge bw'inzira & inzira

Kwikira, ubwiyunge, ubwiyunge bw'inzira mu nchi z'Afurika.

Amasanduku 5

Imikorere & Ihinduke

Gushyingura ubujyanama, ihinduke z'ubwiyunge, ibyambire by'ubwikiriho.

Amasanduku 6

Ubwiyunge & Gusoma

Igicuranga sisitemu kuva mu biharwa kandi igusigira ubuhanga bushingiye n'indinuko.

Nigute ikora

Kuva mu ibibazo kugeza mu bwiyunge mu mahoro atatu.

Byigazi bushingiye. Nta mpadabuze kigendereza. Nta makuru gacyakora. Poze ikintu.

1

Poze ibibazo byako

Wandika ibibazo byose bivuga CX mu indimi yabwagirako — ikibazo, masoko yigera, inzira, cyangwa icyo gikora mu nzira z'imiganu mu karere kose.

2

Wabona ubwiyunge bwakururwe

Navi ichakatika mu Igenamigambi — ubwiyunge bushingiye, igenamigambi, n'ibinyamugani kuva mu Afurika kose — kandi ihuza igisubire gihigirije.

3

Korera hamwe n'imvano

Gukoresheja icyo wiga kugira nkubugenge inzira, gushyingura icyo gikora, gutegeeza ikipe, cyangwa guhuza ubwiyunge nawe hamwe n'abandi mu karere kose.

Ibyambire

Nigute ababandi bakoresheja Navi.

Inzira

Guhuza ubwiyunge bwa CX

Huza ubwiyunge bwako hamwe n'abandi mu masoko n'ibigomberamubwiko. Menya aho wari kandi aho ugushyigikira.

Imikorere

Gukorera ubwiyunge bw'ijwi ry'abagenzi

Menya nigute inzira z'Afurika zubakiye ubwiyunge bw'ijwi ry'abagenzi — ntaho gikaribahuje gutakiza.

Gushyingura ubujyanama

Gukaramata karamu kwa ubwiyunge bw'amasoko

Igenamigambi yikaramata karamu ifatanya ubwiyunge bw'amafaranga, ubwikiriho bwambere, n'ubwiyunge bw'inyungu nyinshi.

Ubwiyunge bw'ibigambi byamafaranga

Gushamutsira ubwikiriho mu mabanki

Ibinyamugani by'inzira z'Afurika n'inyubwoko zimaze gutukuza ubwikiriho ku maso kukoresheja ubwiyunge bwa CX.

Telefone

Imurika ibyambire bya CX mu nzira z'ubwikiriho

Ibyambire by'imurika nzira z'ubwikiriho — kuva mu ruhangizo rwa gakozi kugeza mu kwiyahura kwa inyungu nyinshi.

Ubuyobozi bw'umuntu

Ihinduke ry'ubwiyunge bw'abantu

Guverinoma icyakora ubwiyunge bw'abantu hamwe n'imikorere ishingiye ku muntu, kuva mu bwiyunge kugeza mu ubwikiriho bwerekeza.

Ubwiyunge bwakurura

Twoganire mu gushyingura igenamigambi gya CX ga Afurika.

Abakurura ari ababiguguriza bakazi bafasha gukaramo Igenamigambi. Bahishyira ibinyamugani, imikorere yiza, ubushakashatsi, n'ubwiyunge bwakazi kuva ku mugihe wa CX wa Afurika. Inyungu zabo zinimetse munzira cya mu nsi.

Abakurura bantiranye bushingiye ku bagenzi, ubwiyunge bw'inzira, n'ubushobozi bwavugiza ubuhanga bw'inzira. Ubwiyunge bushingiye bushingiye n'ubwiyunge bw'isi ya CX ni inzira shinzira.

Abayobozi ba CX
Intumba z'ubwiyunge
Abakazi ba gushyingura ubujyanama
Abajyanama ba CX
Abashakashatsi & abashakashatsi
Abayobozi ba Ubuyobozi bw'umuntu
Mpikamusunzu kugira nkomurakurera

Cyangwa ohereza imeli kuri [email protected]

"Ubwiyunge bushingiye bya CX ku Afurika sibiragezweho mu ndanida z'ubwiyunge — ari mu mintwe y'ababakazi bakazi batunguye ibibazo byabwagirako mu masoko yabwagirako."
— Ubwiyunge bwibitwa kumurakurera wa Navi
Ndi ababawa Navi?

Yakozwe kwa sisitemu yose ya CX ya Afurika.

🏢

Abayobozi ba CX & Ababakazi

Ubwiyunge bushingiye kubugenge inzira, ubwiyunge, kandi gushyingura icyo gikora kwa nzira z'Afurika.

🎨

Abakazi ba gushyingura ubujyanama

Igenamigambi, ikaramu yubwiyunge, kandi ibinyamugani kwa ishyingura ubujyanama rushingiye ku muntu mu masoko yose y'Afurika.

📊

Abajyanama ba CX & Abasagiristay

Ribuku ry'ubwiyunge rwigenerwa kugusama ubushakashatsi hamwe n'ibyiburabura bushingiye ku Afurika kandi inzira.

🏛️

Abayobozi ba Ubuyobozi bw'umuntu

Ubwiyunge bw'ubwiyunge bw'abantu kandi ibyambire bya ihinduke kuva ku guverinoma kandi inzira kose.

🎓

Abashakashatsi & Abigize

Ubushakashatsi bw'ubuhanga bwa CX gihigirije kuri muco w'Afurika — nziza kwa ibinyamugani kandi gushyingura amasomo.

🤝

Abagize Ubwiyunge bwa CX

Abagize ubwiyunge bwamuryarko kandi igenamigambi bagenzi bagushyigikira gushinzira ubwiyunge kubukunzi bushingiye.

Sisitemu

Navi ikugufasha kumwako-amasomo kandi gusoma. CIOS ikugufasha inzira yako ikorera kandi ibipimo.

Ibigambi bibiri bivuye ku ngarangire yubuhanga bumwe bwa AI, bivagwa nzira tanu. Navi ari aho ababandi banatangira; CIOS ari aho inzira yambamo.

Igenamigambi & Gusoma

Navi

Igenamigambi y'isi, gusoma ku bintu, gushyigikira, kandi ubwiyunge bw'ubwiyunge bwa CX ku Afurika. Yakozwe kwa Igenamigambi y'Ubayobozi ba CX ba Afurika & Sisitemu.

  • Igenamigambi y'isi biciye
  • Gusoma ku bintu & gushyigikira
  • Ubwiyunge bw'ubwiyunge bwa CX
  • Igisubire kandi ibyiburabura
  • Umwihayirishe wabwiyunge bushingiye
Imikorere & Ubwiyunge

CIOS

Sisitemu yimikorere ya CIOS Technology AG kwa ibyiburabura byikinini bya isi, ubwiyunge kandi imikorere, ubushobozi, kandi ibigeta byubwiyunge.

  • Ibyiburabura byikinini bya isi
  • Ubwiyunge & imikorere
  • Ubushobozi & inzira
  • Ibigeta byubwiyunge
  • Sisitemu yubwiyunge bwose bwa Abagenzi
Ibibazo

Ibibazo bivugwa cyane.

Nani ari Navi?+

Navi ari umwihayirishe wabwiyunge bwa CX wavuzwe n'AI, ukoze specifically kwa bagenzi ba Customer Experience ku Afurika. Ikuha ubwikiriho kuri igenamigambi yacyacyetse bivugwa — gihigirije kuri bushakashatsi bw'abagenzi, ibyiburabura bw'ubwiyunge bw'Afurika, n'ibinyamugani byabwagirako — kandi ikugufasha gutegeeza ibibibazo bya CX hamwe n'ubwiyunge n'ubwiyunge.

Ni ini itandukaniro ry'Navi n'ChatGPT?+

Ibintu bitatu: igenamigambi gikuryotwe, gihigirije — Igisubire cyaNavi gikubyizeho gicira igenamigambi ry'ubugabo, kandi igavugiza ibyiburabura byose mbere y'igusubire. Ubwiyunge bwambere bw'Afurika hamwe n'ubwiyunge bushingiye bwerekeza. Kandi imigereko y'agateganyo — Navi itacyakoka cyangwa itavuga ibigize nk'amakuramu.

Nigute Navi igusigira ubuhanga?+

Ubuhanga gihigirije kuva mu ubuhanga bw'ubwiyunge (ubushakashatsi bwagenzi bakazi ari mwikiyike), gucigira bwako mu mwanya, gushingira nz'isi n'ubwiyunge bushingiye mu nzira, ubwiyunge bushingiye murwego rw'ubwiyunge, kandi gacyakora kwa mbanzi.

Ubwikiriho bwanyu bubigira?+

Yego. Buri mugenzi ari n'umwanya we ubwagirako, wabwigerereza. Ibibazo byako, amasimu, kandi ubwiyunge busikizwa abandi n'abagenzi kandi sibikamagajaga mu Igenamigambi. Ushobora guca ikiganiro kyako.

Ni indi ndimi zihe Navi ishyigikira?+

Woweza kupoza ibibazo mu ndimi ukwiteganya — kugira nkikingereza, Ifaranga, Kiswahili, Ikinyaafrika, kandi irindi. Navi igisubiramo mu ndimi ubwiyunge.

Navi yibwagira ikiganiro kirashize?+

Yego. Navi yibwagira ibibazo byako n'iyogereza icaramata amasimu yambere, kandi ishobora gukugumira inzira yubwiyunge rwubukunzi.

Navi itari ibiciro?+

Navi hari ubwikiriho nk'inzira y'isi, yakozwe hamwe n'igenerwa kwa Igenamigambi y'Ubayobozi ba CX ba Afurika. Someka ubwikiriho bwambere kugira nkobwiye wambere gukoresheja.

Navi itakora icyo?+

Navi itakorera ibyiburabura bw'abagenzi, itatondera ubwiyunge bwa CX, itakora ikibazo cy'isi, cyangwa itavuga ubwiyunge bw'ubwiyunge cyangwa ibigambi byamafaranga. Iyo ubwiyunge bwako bwakamuva ku igenamigambi kugeza mu imikorere, ibigambi bivugwa ni CIOS — ubwiyunge bushingiye bw'ubwiyunge bwose bw'abagenzi.

Nigute Navi icifasha ku Igenamigambi y'Ubayobozi ba CX ba Afurika ?+

Navi ivuye directement kubukunzi bw'Igenamigambi y'Ubayobozi ba CX ba Afurika. Ubushakashatsi, igenamigambi, kandi ibigeta bivuye buri Igenamigambi akoreshejwe kandi ahigirije mu Navi, ikayigira kandi ikoreshejwa kwa bagenzi bagenzi ku Afurika.

Navi igomba kwiyahura n'ubwiyunge n'igenamigambi gya CX gico ka Afurika?+

Yego. Navi yakozwe kugira nko igiceri kimwe aho ubwiyunge rushingiye, igenamigambi, kandi imikorere yiza ku Afurika icibagirwa, icyakoreshejwa, kandi icashyigikiranwa kugira nkubuhanga bwasinzwe.

Someka ubwikiriho bwambere kwa Navi

Gushyigikira kwa ubwikiriho bwambere kwa Navi — icyemezo cyako gicyavugirwa mu masaha 48.

Wabona imeli yubwikiriho igihe cyemezo gacyemezo.

Tukura nkomurakurera wa CX

Twoganire mu gushyingura igenamigambi gya CX ga Afurika. Injira sisitemu y'abagenzi bavugwa bahishyira ubwiyunge n'imikorere yiza.

Reba iboconi!

Twakumisize umeli yubwakuri.

Please click the link in the email to confirm your application. Check your spam folder if you don't see it within a few minutes.

Imeli wavugirwa!

Imeli yako yavugirwa.

Icyemezo cyako gicyavugirwa kandi ugasigwa nkibivuze.